Richard Schettler

Review of Carmax, Sterling VA

My first one star review.

My first one star review.

Long long wait. A very corporate experience with no personal touch. We dealt with 4 individuals who were nice but surely didn't go out of their way to make us feel welcome.

After making an appointment, we arrived and were not on their calender.

The next guy kept calling me on phone with updates when we were at the same seat the whole time we were there (about 30 feet away). He could've just walked over.

The next two people were supposed to help with paperwork and kept us waiting while putting others ahead. Granted, we were there to sell a car rather than buy, but they showed no concern for our time. We were willing to accept their lowball offer offer until they wasted so much of our time with no end to the wait in sight.

I hope other locations are better.