tl;dr: They talk a big game but in the end they ta...

tl;dr: They talk a big game but in the end they tapped out when the project didn t fit within a basic template

As a small business owner I decided to choose a local business for my website needs. I began a project with Modiphy with the understanding that the project would be completed in about 8 weeks.

After giving Modiphy roughly $7500 to build a custom website and app I was strung along for several months.

Instead of giving me the custom project that I requested Modiphy gave me a basic website template and when my custom app did not work within a basic template they gave up. We began the project April 23, 2018 and Modiphy estimated the project to take roughly 8 weeks. By August 31 I was extremely concerned, and by September I was completely done and requested a refund.

After 4 months, several ignored phone calls, sob stories, and empty promises that next week would be different I finally requested my money back. I discovered that there had been absolutely no progress on the custom app, since Modiphy revealed a half-baked job in week 8 and billed me for a project that was no where near completion. Modiphy was actually encouraging me to launch the project half baked with promises that it would completed after launch.

I was only able to get the $3000 back for the completely unfinished app, while they refused to refund me any for a completely unfinished template of a website.

I came extremely prepared with what I needed and was totally clear about what I wanted. I was constantly given the run around. They did not know what size or format I needed so I spent months creating and resizing images only to be told that I would need to re-do them.

After losing so much money and time I put in I ve finally been able to move forward with an actual Shopify Expert. They have been wonderful and its great to work with a dedicated and skilled developer.

The most disappointing thing I found about Modiphy is that they would rather give up than subcontract a project and commit to their promises.

I cannot recommend this company to anyone (except my enemies)

Alaina was very helpful and I appreciate all of her effort. Unfortunately I cannot say the same for the two parters.