I have called and emailed multiple times to no ava...

I have called and emailed multiple times to no avail. I have called, only to be put on hold for over an hour and then have the call disconnected by them. The last time I called, after being on hold for almost an hour I was told an issue with my account would be corrected by February 15th. The issue is still not corrected and yet again I am on hold for over an hour. I have not received a single response to my emails. I am very disappointed in the lack of service.