Manon de Wit

Review of Quooker B.V.

21-05-2020 we have reported to Quooker our defecti...

21-05-2020 we have reported to Quooker our defective Quooker (6 years old).
Quooker pretends to respond within 2 to max 4 working days. We gave them the opportunity and also sent a reminder on the 4th working day that we would like to be helped quickly because we now had no hot water for over a week with a long weekend. But in vain there was no response. Then on 02-06-2020 I started calling myself and I was answered. Mister was able to tell me from my data that they had done nothing with the report and that the report had remained further. In the meantime I had already made several reset attempts at home but to no avail. Mister van Quooker indicated that there is 1 reset procedure that works and asked me to try it, they were going to send us this method by email. Unfortunately the contact from Quooker remained silent and there was no mail with the reset procedure in the inbox. (Spambox also viewed but not received anything) 03-06-2020 again sent a reminder email with the question whether the reset procedure can be sent, but so far we have still not heard anything. For a product that would like to serve the luxury market, I find the service downright lousy. With a Quooker you don't immediately think of a cheap tap but a good quality tap. So I also expect this service and longevity! If the reset does not work and the tap is broken, we can buy a new tap at a courtesy rate of no less than 520 euros. I have to say that I find 520, - for a crane that has not been working for 6 years a lot of money. I therefore do not agree with the settlement (insofar as you cannot find a settlement at all) and therefore do not recommend anyone to buy a Quooker !! For now we are heading for another weekend without hot or boiled water from the tap and with a 9 month old baby this is really not convenient! Now hope that we can be contacted and our problems will be resolved before the new weekend is coming up next week