Kelly P

Review of Gold & Diamond Source

I brought in a ring that was missing a small diamo...

I brought in a ring that was missing a small diamond and asked for a quote to repair the ring. The clerk took some time to evaluate the ring (also bringing it to the back for the jeweler to see). When the clerk was done evaluating the ring she gave me a price of $75 and said the job would take two weeks (I was quoted $35 at Johnston's Jewelers in Seminole for the same exact job and was told it would take two days). In addition to the price difference, the clerk insisted that there was no way to repair the ring without altering its look (she said the jeweler would have to add four tiny prongs of metal to hold the new diamond in). This was non-optimum as the new diamond would have a different look than the other diamonds on the ring which were all flush with the metal. Altering the ring's look was not an option for me. The clerk also said that to do a "full repair" the shank would have to be replaced. She indicated that I might as well just buy a new ring rather than spending the money to repair the one I had brought in. I began to get the idea that I was being overcharged and upsold. While Gold & Diamond Source was saying there was no way to do the repair without altering the ring, Johnston's Jewelers promised the job could be done without any alteration to the ring (which they did beautifully in two days for $35, with a free buff and polish thrown in).