Maureen Ferriter

Review of Normandy remodeling

Normandy Builders added a second floor to our home...

Normandy Builders added a second floor to our home in 2002. In addition, they renovated most of our first floor. We have loved every minute of our new home. Fast forward to 2020, we noticed some water damage in the master bathroom above the sink, as well as above the toilet. A few days later, upon opening a kitchen cabin and getting a face full of water, we knew we had a big problem. My husband did a little investigation work, and suspected a problem with the condensate drain on the high efficiency furnace in the attic.
We decided to call Normandy to see if they could help. They could send out their service tech but advised that our home was no longer under warranty. We were aware of this and were not looking for free help just some help. Tom, from the service department came out to take a look. He concurred with my husband s findings. To investigate the source of the problem would require opening the master bath ceiling. Tom mentioned he would need to talk with management to see if Normandy would get involved. Within a day or two, we followed up with Tom, and he said he would be able to do the work. Tom was amazing. He opened the ceiling and found the leaky fitting. Not only was it leaking but was located in an area that made it almost impossible to service. Tom coordinated with the plumber, who came in to replace and re-locate the copper drain with PVC.
Tom s work was immaculate. He covered the areas in plastic in the bathroom to keep things as clean as possible. After his first day here, he vacuumed and cleaned up. Outside of the ceiling being gone, you would never have known Tom had been here. He came back a few days later after the plumber was done, and completed the work. Tom s attention to detail, as well as his professionalism is top notch. I had mentioned to Tom early on, we would have had difficulty finding someone to do this work. No one wants a smaller size job. We are thrilled with the end result, and again, can t emphasize enough the outstanding work Tom provided.