Not entirely impressed with Pontiac convention. I ...

Not entirely impressed with Pontiac convention. I never expect perfection, however they did not meet any of my expectations. The space was nice,large and relatively clean. Our event was my sons wedding. The prices were ridiculously high. I did all of our extras,linens,centerpieces, decor,and planning. We had a cash bar with free Soda and beer. The bartenders were rude. Drinks are not allowed outside of the venue, per city ordinance, and instead of politely telling people, they followed them outside, followed them to their cars, peered inside windows and were obnoxious and insulting. Clients are required to pay 175. For security,he showed up at 8:30, weighed 99 lbs had dreadlocks and played on his phone the rest of the night. He didn't care what went outside, didn't want to be bothered. The brides room, I believe it's room A on the diagram, next to the bathroom. Was another overpaid joke. Barely a place to sit, 3 smallish tables, 5 bridesmaids, 2 flower girls, a ring bearer and a bride, very inconviently set up. A(1) tiny mirror, and a lot of people sitting on the floor, I moved a coat rack from the hallway to hang things but it was really to short to hang much.
As far as the staff, they were intrusive and rude. Our food was ok, 1 guest received a chicken breast that bled and had to be sent back, the baked potato was over done, but I kind of understand that because they were kept in a warmer. The beef was kinda dry as was the chicken (the ones that were done) but again they were kept warm and understandable.
The staff at best events were also rude. Originally we dealt with Courtney to plan food and other details. She had little knowledge of her job, did a lot of "I will have to check" rolled her eyes repeatedly at my questions, after complaining to the company, we were cared by Kelly . Kelly was efficient and helpful. After dealing with PCC and best events, I don't think I would recommend them, nor would I use them again. I feel they need to work on improving customer service, and hire staff that are better trained to their job requirements and more familiar with what they are selling, and focus more on the comfort and satisfaction of their clients. This is a big money business they can afford to be more customer focused.