Elizabeth Kelling

Review of Generator Hostels Hamburg GmbH

The hostel was clean and has a cool atmosphere, bu...

The hostel was clean and has a cool atmosphere, but the staff were honestly horrible. Everyone was rude and seemed like they didn t want to help out at all. I attempted to purchase something the night before I left from the hostel and they told me they couldn t and that I would have to come back in the morning. Then when I came back in the morning they told me they were too busy for me to purchase the item. Every encounter seemed like I was bothering them which was very frustrating for a hostel that boasted 24 hour service.