I bought a washing machine two weeks ago, but I ha...

I bought a washing machine two weeks ago, but I have not received anything yet. I tried to call the call center but it is impossible to talk to us always busy. I sent emails but I did not have any answers. I tried to call the courier but they do not answer seems to be non-existent. Service more than bad and unprofessional Ennio
If you can serve the order number is YA16772242
It's been another week and nothing is known about the washing machine. Since it does not respond to emails, it is even less on the phone if you kindly turn me the pec that I send you a complaint from the competent bodies that monitor online purchases. Thanks Ennio