The Honest Truth.

The Honest Truth.

I'm writing this review to the public to inform customers, and future customers about Red Deer Toyota. This review is simple the truth, and nothing more, with the most respect and gratitude.

We have always been loyal customers to Red Deer Toyota since 2005. We love our Toyota's and will always continue to drive Toyota's, but we will no longer be dealing with Red Deer Toyota. Since 2005 we have purchased 7 vehicles from Red Deer Toyota, also recommending friends and family to Red Deer Toyota.

Two months ago we traded in our old Tundra for a new Tundra, we dealt with our salesman that's been working with us since our first purchase. We quickly got numbers on the new truck, and we went home to talk about it. This time I decided to get another Toyota dealer involved just to make sure we weren't getting the run around. My father did not want to get another dealer involved because we were loyal customers to Red Deer Toyota and were always looked after, but I knew something smelled greasy. The other Toyota dealership came up with a price that was MUCH cheaper with better perks. I was shocked, and disappointed. We are a family that sticks to our word, and we went back to Red Deer Toyota to show them the numbers that the other dealership gave us, we gave them the chance to make it better.
After a full afternoon of waiting around the dealship and talking with 2 different managers, we finally got a verdict. The manger that we were dealing with seemed like it was his first day on the floor. The manger was very unprofessional when dealing with business, and got alittle "hot headed" when we told him about the other dealership. The manger finally came close to the price that the other dealership gave us, which was fine. Then it came to delivery day, we still had a few things to sign. During the signing process we noticed almost $1000 that was going to be charged to us. ( The previous day we made a full payment on the truck that was being traded in) We asked what this fee was about, considering the billing date was not for another 2 weeks. The financial manager quickly got the sales manger involved. The two mangers talked for five mins trying to find an answer, for why there is that fee. After discussing, they said, we will take care of this fee. That makes us believe that they were trying to pocket an extra $1000 on this deal.

After the delivery we were on the way home and we were disgusted with the service that we got from our home Toyota dealership. It's been 2 months and we still have not gotten a courtesy call from our salesman!!!

This is only one issue out of many that we are addressing about this dealership. We have nothing good to say about there service department, and now we have nothing good to say about the entire dealership.

My recommendation for future customers is to drive the extra hour to Country Hills Toyota, because they have professional service, and chances are they actually have stock.