Buyer beware. The return policy is really poor. ...

Buyer beware. The return policy is really poor. I bought 50 sterling S clasps and did not see from the photos on the website that the design is seriously flawed. I called customer service and they said they had to pull a sample from stock and validate my claim. I got a call a couple days laer and they disagree with my findings. They said I should just bend the S clasp to free the jump ring, then bend it back so the clasp could close. Really? Each time the wearer has to do this is going to ruin the clasp.