Lisa Haley Review of AutoNation - Subaru West, Gold...
I have been getting my 4 Subaru's serviced here fo...
I have been getting my 4 Subaru's serviced here for about 20 yrs. Excellent service all but 2 times that I can recall, which says a lot. I rarely post a review. But this time I was a bit irked after I had made an appointment quite in advance to get my car maintenanced and console lights replaced. I am working and staying 2 hours away from home (<10 miles away from the dealership). They were wonderful in paying for a LYFT home so I didn't need to stay and wait 3 hours to get it done. They called with what needed to be done and the expected cost. All fine and dandy. I picked up the car, they reviewed what was done, I paid and left.
But later on I received an email stating my battery showed it needed to be replaced! I work at a critical access hospital and stay 30 minutes away off a dirt road with sketchy wifi and phone service. I was disgruntled to say the least. There is no place to buy a battery or get it installed within an hour of here. Major pain in the ... I expect more from this trusted service department. May not seem like a big deal under normal circumstances, but for me, now, it is.
Comments: