Signed up. I was informed the wait time would be ...

Signed up. I was informed the wait time would be 20min. I waited 40min, and nothing. I read the self help section that said to refresh the screen; did that, then it displayed 40min wait time! That was another 40min on top of the 40min I've already waited. 1.5hrs later, and nothing! Disconnected. Won't be using again. Great concept, poor execution. Don't bother.