I have used them for the first time and so far so ...

I have used them for the first time and so far so good. As far as what Mike P said, it may be true and give them the feed back as such. I would say that if they are scoring 4.4 out of 5 in 180 surveys, they must be doing something right. I found the website to be extremely easy to navigate, not overly sophisticated so its annoying, and plain functional -- that's all I want -- and low prices. If you think Rock has a problem with shipping/confusing parts/etc -- have you been to Sears, AutoZone, AutoVantage? They charge insane prices, still have to ship a lot of parts (at least for me) in and that takes days... You can't have everything -- if you need a part ASAP go to your dealership (they often don't even have it) and pay premium. I will follow up on this review when I get the parts.