The first time I went in the writer was rude, the ...

The first time I went in the writer was rude, the next time I brought in my car in the writer was very warm and friendly.
They didn't have time to fix my car on the scheduled day not sure why I had to make an appointment 3 weeks in advance.
I wanted them to listen to a whirring sound that only happens when cold so to be thorough they kept it another two days. After I drove away I turned on the heat and the whirring sound started immediately.
Four days in the shop and never fixed.
They did provide a loaner and did fix three other issues so they received points for that.