So Monday my yard debris didn't get picked up I ca...

So Monday my yard debris didn't get picked up I called was told they be here Tuesday no one came. Called again was told they'd be here Wednesday no one came. I didn't bother calling again because apparently no one gives a damn so I'm wondering exactly what I'm paying for? I have one small garbage can that gets picked up twice a month and for what you charge I expect everything that's put out there to be dumped. If your guys cant handle their jobs I can. I can drive and pick up what I want when I want.