Tiffany Henriquez

Review of Nine Zero Hotel

Two stars because it's a super pet friendly hotel ...

Two stars because it's a super pet friendly hotel and the valet guys are super friendly and helpful. If you care for a comfortable bed or getting what you paid for, this place is not it for you. I booked this hotel directly through their website and when I complaint to the GM about getting a hotel room with shower curtains not glass, I was asked if I booked through a third party, and how rooms are not guaranteed if so. I know that, and that's why I prefer to pay extra and book directly. I still didn't get my problem rectified they way I wanted but decided to stay in give it a try. Because of this experience, I avoid Kimpton Hotels. Get better beds if you are going to claim to be a luxury hotel.