Kathleen

Review of Camelot Restaurant and Caterin...

I am highly disappointed with the lack of communic...

I am highly disappointed with the lack of communication between the management and the patron and the unorganized way of the booking of the rooms. I made my reservation 2 1/2 months in advance in person. My daughter lives locally and I was going to be coming in for her wedding from another state. I received my email confirmation. Upon my arrival, the night before her wedding with my daughter. Our one last night alone together. I was told that I did not book the King Suite. I showed my reservation confirmation. They new management confirmed I did not have the room and said "I do not know what to do!!" I had booked for 3 consecutive nights. They gave my room away to another bride & groom. I made the suggestion that the room stay with the current bride but that we could take a different room for this first night and then switch for the other two nights. No Problem! Good idea! Why did I have to come up with a solution? The next night, the night of my daughters wedding (Sunday) they arrived to find the doors locked and could not get in it was 10:00pm ! Thank goodness another wedding guest was also staying at the Inn. They got dressed and came down to let my daughter and her groom in! My frustration is in the fact that we were never told that the doors will be locked after a certain time. Never given a door key. We had to move all of our belongings from one room to another, because they were "too busy" and they never not one time mentioned in anything in person or online that there is not breakfast available!! It is a Inn with a full kitchen and bar and it is not open to the room paying guests, even for an hour I the morning. Are you kidding me!!! This inn is in the middle of the woods! Where do they think you are supposed to break your fast? On the meager muffins the put in your room the night before. The rooms are average, not worth the cost of $160 per night when you cannot even lay in bed and watch tv, or in a comfortable chair to watch in the in suite. They give you powdered cream for your coffee that you have to make yourself, When there is a refrigerator in the room where fresh cream could be placed. This is an inn, it is supposed to be a step up form a hotel!!! The new management and owners needs to stay in each room and find the flaws before they book any more guests! Truly unhappy!