alibrown009

Review of Hilton Hill Country Resort and...

This is the 4th time I ve stayed at this hotel thi...

This is the 4th time I ve stayed at this hotel this year. I come to San Antonio once a month for work, and I used to stay at the Hilton Palacio del Rio downtown, but this hotel was highly rated and better priced. The first 2 times were fine- no issues and the staff is absolutely outstanding. The 3rd time, there was a HUGE cockroach on the wall of my room. At 11pm. While I m in bed working on my laptop. I called down to the front desk (the phone wasn t working, so I had to pull up the number on my cell and go through the menu options) and the staff member was SO polite and very apologetic- they got me moved to another room right away. This 4th time, I thought I d give it another shot, since it has always been great before. I asked for a room with a whirlpool tub, and was graciously accommodated. I got to the room, unpacked, and went to take a bath. The button for the jets was gone- like it had been ripped off. Called the front desk (again, the phone in this room didn t work, so I had to use my cell and go through the menu options), Jacob was incredibly polite and apologetic, for me switched to another room and told me my key would be ready right away. I take my suitcase to the new room, and encountered the SAME ISSUE with the jet button on the tub. I called back to the front desk and asked to stay in the original room- I didn t want to move anymore stuff, didn t want to go downstairs again, and the original room at least had a nice balcony. I thought about still taking a bath, just with no jets, but upon getting in, noticed that, where the jet button is missing, there is filth and grime and mold. I immediately jumped out of the tub, disgusted, and went to use the shower. Since the door to the shower does not close all the way, the bathroom floor floods with water.
I am a Hilton Honors Diamond member. I stay in a Hilton hotel, for at least 2 nights, every single week for work. I have NEVER experienced anything like this. For a 4-Star hotel, this place is run-down, dirty and unkempt. The courtyard is lovely, and again, the front staff is exceptional. But I will never be staying here again. I ve already booked my September work trip to San Antonio, and I m staying at the Marriott downtown.