Horrible HOA service!! Spoken to Steve, Doug, and ...

Horrible HOA service!! Spoken to Steve, Doug, and Mark. We were gone for a week out of state. Came back to one of our showers backing up. Had it snaked, used industrial drain cleaners and then had no issues. Chose not to use the shower for days anyway since we have another shower. Noticed while NOT using our water in that bathroom that water was coming UP into the shower at random times. Realizing this is not our water we called the HOA again only to be told it isnt their problem. Had to use pots to get the water out of the shower. Cleared that out and again snaked it nothing coming up. Still NOT using our shower for another week. Wake up to a flooded bathroom and hallway!! Ruining our floors!! Shower is filled with soapy dirty water but yet we havent used this shower in a week. So how is that my problem??? How is waking up to someone elses soapy water in my condo my problem? Call emergency line only to be told they don't run this place. They will pass my note along. So if theres an emergency oh well! Extremely unprofessional on such a serious matter!! These Condos are connected like apartments sharing lines ect. The issue should never be over looked!