Dana Webb

Review of Solent Hotel and Spa

Would like to thank the young man that was at the ...

Would like to thank the young man that was at the spa desk this morning, he said he was quite new to the job but didnt catch his name! He was so helpful, kind and caring.. we had a few issues when we first arrived as it was our first time visiting a spa and we didnt really know what to expect.. we was told on the phone a few days before our booking that robes and slippers would be included in the price which we payed however when we arrived was told it was an extra 7.50 which we eventually agreed too then unfortunately they ran out of robes and slippers as we was told by another lady. However the young man went out his way to look after us and gave us the hotel room dressing gown and slippers free of charge and said 'i just want you to relax and have a good day' he was a very friendly man, running around after us making sure we had a good day. Just want to say thank you to him for making us feel comfortable and happy. He made us veiw the day as 5 star by the end! Along with the beautiful spa, tasty afternoon tea who we was also served by a lovely lady who also gave great service to us! Definately be visiting again. The young man definately deserves a pay rise for his hard work and effectionate attention to guests!