Suzanna Menendez

Review of Ashford Pediatrics

Wish I could give this place no stars. My childre...

Wish I could give this place no stars. My children have been coming here for over two years. I would admit there are somethings I chose to ignore attitude and facial expressions I have received in the past for the health of kids. Shoot my kids seen an urgent care doctor more than what they have ever been scheduled at this facility. I truely love Dr. Eddie and appreciate him correctly diagnosing my two kids out of three when no one else could. He will be extremely missed. I have talked to the manager in regards to this and it's like you are be counseled as she speaks to tell you how this is why our bad customer service is acceptable. I refuse to have anything more to do with this office. Like I said my kids have been seen more by an urgent doctor than their pcp due to the fact of how lazy the staff is. I've worked in patient care and understanding the truthful meaning to helping a sick patient in need and will always put patient care first regardless if that meant staying late and not being inconsiderate. Unfortunately this office will charge you a $25 walk-in fee aka a inconvenience fee, tell you Saturday's are for only sick appointments and make you feel like ummm yeah that's why I called but unfortunately you have to call Saturday to get scheduled and hope they are in good spirits to put you in. Just completely done with this place. Trust me the pattern will slowly unfold to what I have experienced. Thanks for your inconsideration and time.