William Tylle

Review of Landers McLarty Chrysler Dodge...

I would like to share my experience to see what yo...

I would like to share my experience to see what your response will be as to why I would every use McLarty Daniel Chrysler Dodge Jeep Ram service department again. I first used the service department on July 13 for an oil change, tire rotation and balance on my 2016 journey. All seemed to go smooth until on my way home tires vibrated as they had before the balance. I called and was told that unless I requested balancing it would have not been done. I am sure that was requested and was told I was only charged for the rotation. OK my fault I guess. My next visit several days later on my 2014 Dodge Ram for just an oil change went much more smoothly.

My most recent visit did not go smoothly at all, my GPS in my journey began to malfunction and just do random turn directions with no option to silence it. I called got an appointment and four days later dropped my car off on Aug 30 for service on the radio and tire balance, when I returned at 5 to pick it up I was told it was not ready as the tech didn't have time to work on it. I was provided with a loaner and told it would be done Friday, Friday comes and still not completed, Tech was unable to download some file to his computer and it would be done on Saturday. Saturday comes and no word. Monday AM I call, and it s the same story tech didn't have time. Finely Tuesday Morning I receive a text that a new radio had to be ordered and I could come get the car. I replied that I would be there very close to 6. When I arrived, a nice young man greeted me escorted me to the counter and went to park my courtesy vehicle. I waited for a few minutes for one of the three guys to acknowledge me and was told Cliff had gone home. I told him what I was there for he goes over gets the keys points north and says," it parked over there somewhere". Once again must be my fault to cause an inconvenience to your staff.

I get a call telling me my radio is in and set an appointment for September 12, I ask if I can get another loaner or ride as I have a very busy day and don't have anyone who can pick me up.' I have never used your shuttle service, so I make sure to be there early. I arrive and remind cliff that I need a ride and he calls and says it'll be 15 min. 45 Minutes later I got an Uber who arrived before my shuttle was obviously going to, this was the point I started to get a little more upset at the process, but it s almost done, and I can move on right? I got a call a few hours later telling my car was done. When I arrived, Cliff told me I owed 69 dollars for the rotation, I asked why it was so high and was told tech used the wrong labor rate and was charged 50 dollars. I headed back to Missouri with radio working properly and the same vibration in the front tire. When I arrived home, I looked at the tires that where very dirty from all the rainy weather the week previous and notice there is not one scuff, smug or disturbed dirt on any of the tires. I can t say for sure, but I believe I was charged for a tire balanced that was never done. OK fine you got me ill just not use your dealership anymore and I am only out 50 bucks. Nope Radio stops working 5 days later, and I am told by different dealer ship that to get service I have to return to McLarty Daniel service department for warranty work. So, my question to you is what would you do if you were in my place?

I have owned and operated Dodge vehicles since 2003 and have gone to dealer ships all over the county, granted with McLarty Daniel being the nicest looking and comfortable waiting area the service was the worst, and that is saying a lot when I compare you to Fletcher Dodge Joplin and Sherman in Chicago my two other worst experiences.

Contacted Customer service since the seem to keep spamming me to complete there survey and guess what no response.