I visited the store once before and was impressed ...

I visited the store once before and was impressed with the level of service from Pat. He was patient with me and answered all my questions in regards to my first bike.

I then moved upstairs to buy new gear and was helped by a young man named Adam. He seemed to hate his job and gave me the impression he wanted to be doing anything but helping me. He at least stuck with me throughout the entire buying process, I'll give him that. I asked him to place the product on hold for me until the end of the day so I can make a decision on whether or not to buy the product. He said yes and put it aside. Or so I thought. When I came back a few hours later to buy the product his colleague had a hard time finding it. That's because he had put it back on the sales floor. He then approached me later and said, "I didn't think you were coming back" with a stupid smile on his face. I wasn't smiling. Then he had the gall while I was paying to come over and give the cashier helping me his commission number.

I still plan on making a bike purchase and additional gear but after such a terrible experience I don't think it'll be at Ottawa Goodtime Centre.