My husband decided to make a reservation to surpri...

My husband decided to make a reservation to surprise me to a formal tea/lunch. We get there, and we were told they need 24 hours notice and could not accommodate us. We do not live in the area, and would have appreciated being told this over the phone, not after all was confirmed.

We were offered brunch, the food was good, however the finger food would have been perfect for us, and the focus on tea would have been welcomed, as there is not much i can have due to recent surgery.

The 3 stars goes to the gentleman at the front desk, that I feel went above and beyond to make sure we could enjoy something. He was kind, and his customer service was excellent. I just wish we could've experienced what we were looking forward to.