Christine Schultz

Review of Prism Healthcare Services

I probably would not recommend this place due to t...

I probably would not recommend this place due to the RRT. ((Sorry long)) Although I did have a great experience with the person who took my call when I was on my way to Prism Health Care Service, she was kind, helpful and professional.

MY situation is that I have extremely severe OSA. My doctor out of concern, moved up my sleep test because of the urgency. Once I contacted this medical supply co where she had referred me, they were able to get me on the schedule in a week and a 1/2. I was coming to them since I was outside of their travel area. I called the day of the appt and rescheduled due to being ill and I wasn't able to make the 2 hour plus drive. So they got me in about 2 weeks later. I drove their the day of my appt, on my way, traffic got much thicker than I had anticipated. I called ahead to let them know of the situation, I would be at least 15-20 min late. I told them that I understood if they had to reschedule but could she check to see because I was almost there and came from such a long way. I also explained I had a CPAP previously and could I take it to my Dr. to show I knew how to use it if they couldn't see me. The person who answered the phone was amazing, friendly, kind and helpful. She couldn't guarantee anything but would see what she could so so I just continued that direction. Upon arrival I met with a RRT. This RRT has the initials MW. She seemed rushed and irritated. I apologized for my tardiness and tried to explain and also told her that we could go fast, since I am already trained in using a CPAP. She said, "I hope so I already had to cancel my next appt and need to get out of here." She didn't seem to have any compassion for my situation. I continued to try to break the ice with her and she was just cold and abrupt. I have Medicare with an advantage plan and she was telling me the Medicare compliance protocol for Medicare paying for the machine and I told her many times I was aware and understood. I explained that I was going at this treatment with a positive attitude and planned to do the best I could with compliance and that I was confident that I could do it, she said, "yeah that's what they all say." I explained that I had tried CPAP several years ago and was not successful but I was going to give it my all. She did not encourage me, she just seemed to want to tell me that I better comply or I would lose the machine. I asked about the SO Clean machine and she said, "INSURANCE DOESN'T COVER THAT." I told her I was aware of that and just wanted to know the cost. She said, "oh that's $299." I said I might be able to find it online a little less and she said, "you wont find it any less, it is $299." She then again reminded me that I will lose my Cpap if I am not compliant with Medicare. I tried to talk to her about medicare and my Advantage plan and she said, "no it says here you have a medicare replacement, which would be Medicaid, public aid." I explained I didn't have Medicaid I didn't qualify for medicaid and she said that was what she assumed I had. I showed her my Advantage card. She said that's not what it says on my paperwork.
So my conclusion is that it could be one of three things. 1. The RRT was having a really bad day and me being late made it worse and it was coming through in her behaviors. 2. The RRT is just an unfriendly unprofessional unpersonable person. Or 3. The RRT was treating me poorly due to her thinking I was on Medicaid. I am unsure which one it was. I tried to give the benefit of the doubt but it carried through the entire appt.

My suggestion if you are to go here for a Cpap fitting, that you request to know who will be doing your fitting!

8/14/19
Thankyou for your response! I appreciate the fact that you read the reviews and respond! Christine