Starting to rethink this place. Missed a phone cal...

Starting to rethink this place. Missed a phone call around 12:39 PM. on Sunday October 24th telling me about a procedure fo my kitty on Monday. The message asked for me to call them back to let them know which way to schedule the appointment. Called numerous times and no one bothers to pick up the phone let alone be able to leave a message. If I am going to spend a great deal of money here and this is the best they can do, then perhaps I will spend my money elsewhere. This is ridiculous!! My review is actually zero minus stars but I had to put at least one and they don't even deserve that.