Andrew Schmidt

Review of Ultimate Realty Solutions, Inc...

My lease was transferred to these people, unfortun...

My lease was transferred to these people, unfortunately from people who I had done business with previously and had a good relationship with. After submitting several maintenance requests online and not hearing back on it, I received a letter (the first letter from them about this matter) stating that if they did not get a response from me in 30 days the ticket would be closed permanently. Come to find out when I called in, left a message with my work number and they called back, they had the wrong number on file for me. But, I had the opportunity to give them my correct phone number with the info sheet they sent out to me when the lease changed over? No no no, how was I supposed to know there was a wrong number on file and it needed to be changed? That's illogical. They sent me a text about it the maintenance issue, but from a line that could not receive texts back. But wait, they sent me a text but had the wrong phone number on file for me? I submitted a request online, and I couldn't get an email back? And the phone call I received regarding the misinformation and to set up the maintenance (for roaches, btw) was under the tone that I was in the wrong. That I did something wrong here. Unacceptable. No one should have to live with these things nor receive a rude call to let you know what you did wrong in requesting service about them. Let's turn the tables. Let's take all the bugs I have, give them to someone on their staff, and then I'll give a lackluster effort in trying to contact them and send a letter saying that I'm interested in just writing it off like it didn't exist. Honestly. Seriously unimpressed with these people. I would hope that someone of influence within their organization figures out how to make this right.