Disappointed with our first visit to the resort. W...

Disappointed with our first visit to the resort. We stayed on the Monday Night Ski & Dine deal and for some reason were not given our ski tickets and dinner voucher upon checkin.

I called customer service and was told to go to guest services for the tickets, which was wrong. Had to go back to the hotel check in, with all of our ski gear to get the tickets. We ended up not getting to the ski slopes until 6:30 because of this. We didn t have the chance to use our dinner voucher (lodge closes at 8) because we wanted to get our skiing in. I called front desk and was told I could use the voucher for the next day, which again was wrong. Ended up going back and forth between the Lodge and Guest services until we just gave up and left.

Rooms were nice, however we had dirty dishes in our dishwasher and did not have a fully equipped kitchen (no pans, had to cook breakfast in the microwave). Underground parking was great. Most employees were very nice, however we were misinformed many times.

I expected better.