Joshua Messier

Review of RockAuto, LLC

I ordered an Exedy OEM replacement clutch kit thro...

I ordered an Exedy OEM replacement clutch kit through them for my 2006 WRX. Installation was done professionally, and the throw-out bearing turned out to be bad out of the box. When not engaged, the clutch would make a high-pitched squealing noise. This was not your normal break-in period clutch chatter; this was obviously a bad part. When I contacted them about getting a refund, they told me that all they could do was replace the faulty clutch with a new one of the same model, but I would have to pay both the return shipping and shipping for the new clutch. Obviously, after having such a horrible experience with this brand of clutch, I did not want to go the same route and risk being given another faulty part. It even escalated to the point of submitting a BBB claim, but RockAuto still refused to budge. There is a reason why their prices are so low. Their customer service is abysmal and you might end up with a faulty part. I will never do business with them again.