Sarah Egan

Review of RockAuto, LLC

I've used Rock Auto for years and have never has s...

I've used Rock Auto for years and have never has such a horrible experience with them before. They have seriously gone down hill in parts quality and customer service. I've had to do exchanges before and never had any problem until now. Defective part and horrible customer service! Once installed a hydraulic tensioner for one of the timing chains in my 2002 Ford Explorer was defective and seized up, causing the timing chain to be thrown and my engine to be ruined. Their answer to my problem was for me to pay for another timing kit, use what I needed out of it then return it for a refund. However, that's not going to help with the rest of the problem, the engine in my vehicle is trashed and they claim it's my problem. Horrible customer service, they take no responsibility for the parts they sell, and try to lay the blame on the parts manufacturer and their return policy. I run an auto repair shop and have never seen such doings. I will definitely not be recommending them to any more of my customers, family or friends.