Michelle Hill

Review of Gateway Buick GMC (Dallas, TX)

I purchased my 2012 Buick LaCrosse here and the Se...

I purchased my 2012 Buick LaCrosse here and the Service Department was always a good experience till here recently. I took my car in to get diagnos for repairs on Monday evening 2/12 waited a few days never heard a thing...I was then told they were backed up. It literally took the Service Department a ENTIRE week 2/20 to give me diagnos for repairs....Very inconvenient. They then came back with outrageous cost for repairs. My husband and I decided to pick up my car and have repairs completed elsewhere. I called Service Department to advise and was told they'll call me when my car is ready for pick up. AGAIN another delay and being inconvenienced. Once I arrived to pick up my car my tire pressure was low on 2 tires, No one bothered to air up my tires. WORST EXPERIENCE EVER. I will not purchase a car or use this service Department again!!! Customer Service sucks....Definitely not what they use to be!!!!!