Vijay Rupram

Review of Preferred Home Care of NY

This is a terrible agency. They don't pick up the ...

This is a terrible agency. They don't pick up the phone and when they do they transfer you to so many coordinators who knows nothing and they will never pick up. You work for them and they don't pay when you called them, payroll department saying how coordinators need to add you in the calendar. Terrible service. Today is Thursday and since Monday I am trying to get to them to get my pay check and up to today I can't get my pay check. When you called they telling you this coordinator on lunch oh that coordinator called in sick we will send an email and called you back and they never would. It's about time I called in the department of labor to fully investigate into this agency and they way their treating the aids. People work hard for their money and when it's time to pay they keep transferring your calls. I called this company 17 times for today and still haven't got an answer for my payroll. It's only a month I am working with this company and to face such tragic and horrible serivice from this company I regret it. From Jessica, Sofia, Wanda and so many more I speak to and yet they can't assist me. When asked to speak to someone senior I was told to hold on the line and they will never come on back . The elder receptionist at the desk she didn't wait for you to finish talking but transfer your call to a number that goes on voice mail.