I understand we all can encounter problems from ti...

I understand we all can encounter problems from time to time. I have experienced both good service with pro star waste & a little disappointing. I might add when I was displeased with my services at pro star I did receive a returned call and my situation was handled. As part of being a human I will give the benefit of the doubt at all times that merging with another company things needed time and they needed their customers to understand. Being the loyal customer that I am I tried to see the light at the end of the tunnel, the ladies handling the phones it's not their fault they aren't the ones picking up the trash. There are two very dedicated ladies that are or were employees of this company back in December when I did encounter a few unhappy moments.... One was Carrie & the other ladies name was Vernie these ladies were understand and professional with me. Now my trash is always on time. And if I ever do have an issue I will most certainly give either of these ladies a call. They showed me that they cared and really seemed to enjoy working with their customers. I'm not sure if maybe they are upper management or just a secretary but rest assured they showed great customer service to my household and I'm thankful.