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Horrible customer service. Do not purchase anythin...

Horrible customer service. Do not purchase anything high priced because if there is a problem with the merchant, Etsy will not help and you will not recoup your payment. Long hold times on the phone with no intervention. Email replies just refer you to their help page. They say they will follow up and don't. They say all prices and interactions up to the merchant. Keep your purchases under $20 or whatever amount you can afford to lose.

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