Kerstin A

Review of Puente Hills Chevrolet

Horrible service. Called to make an appointment an...

Horrible service. Called to make an appointment and the service operator told me to just bring the car in, no appointment needed. I bring it in and I'm told I have to have an appointment. The service tech makes an appointment for me on his computer for the following week. Since it's an hour drive round trip, I call in before coming back to make sure the appointment is in their system. The service operator tells me there are no appointments, and that I can just bring the car in.
I asked to speak to a manager and they put me on hold until I gave up.