Melissa Hicks

Review of Orion Lending

Worst.company.ever! I had to give 1 star just so I...

Worst.company.ever! I had to give 1 star just so I could leave this review. But they don't deserve it. Terrible customer service with me, my mortgage broker and Title company. There were multiple people working on my file, yet nobody ever seemed to have answers to our questions and we were all given the runaround at every turn. I was instructed to print and fax over some documents that contained personal info and when I called to confirm receipt, I was told that was not the correct fax number, mind you it was listed on the paperwork they made me print versus digital uploading like I had with other documents. I asked whose fax number it was I was told "we have no idea" and there was zero concern about my info being sent into the digital abyss. I had to sign multiple extensions and feared the seller was going to say forget it. 109 days later finally a closing date is set and I gave Title my cash to close and was supposed to go in the next morning to sign and when I got there low and behold they hadn't sent all the paperwork over and Title was in the dark on what was missing. When Title tried to sort out what was happening, Orion claimed they get a "200 emails every 2 minutes" and we would have to wait yet again for them to figure out what was going on. Horrific communication and no sense of urgency to fix the situation. No regard for how stressful buying and selling a home is and an absolutely terrible experience. Save yourself the trouble and stay away from them!