Allison Tebbe Review of Pleasanton Hilton at the Club
The hotel is fine for an individual booking but I ...
The hotel is fine for an individual booking but I wouldn't recommend them for a group booking. We booked a large group for a wedding party and had a few issues with stay:
- Dated process with contracts that had to be printed and then sent back
- They didn't have a bridal suite to get ready in so we (bride & groom) actually had to stay at a different hotel
- Not enough options for entertaining guests. We wanted to have a welcome reception and the cost came down to $130 a person if we booked a banquet room. Instead we mentioned to guests, in our welcome bags, to join us in the lobby bar for an appetizer and a drink on us and we received an email from the booking manager that that we were not allowed to save tables for this type of event.
- Also thought it was intrusive that the staff read the itinerary that were stuffed into the bags...
- No shuttle to the wedding venue (some other hotels offer this)
We also hosted a brunch the day after the wedding and had several issues:
- the space was really small for 40 people
- more people showed up that we expected and they wouldn't bring in extra chairs or silverware so our guests left to make room for other people
- also I know this is policy in the contract but they wouldn't let us take the leftover food, and there was A LOT, so it was thrown out. Such a HUGE waste. So shameful that all that food was thrown out.
In general, I was really disappointed with this property and would not recommend it for a group booking.
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