jade xo

Review of Project for: A1 Football Facto...

Booked a party for my twin brothers 10th birthday ...

Booked a party for my twin brothers 10th birthday here for the first time after the move from Knottingley. Loved the old place. Immaculate. Lovely staff. But at Pontefract at its new place - absolutely disgusting. A staff member - Lisa who we were told was a new supervisor, was extremely rude. She is not in the right job at all. She seemed stressed and on edge all the time due to being surrounded by kids. Service was very slow. (food, drinks, requests..) Party booked at 14:00 but the kids didn't get let in until 14.20. Given a jug of juice for the children whilst they played. There were 15 kids and only got given 5 cups by Lisa. Had to wait 15 minutes for someone to bring more which at this point the kids were all gasping for a drink and sweating. Then were asked to leave early for the party food upstairs. Party food very limited choices. Horrific customer service. Play area very small compared to what it used to be. Rude staff. Will not be coming again and my parents couldn't agree more. The only pleasant staff member was Sarah. She was a pleasant, lovely young lady although she spent a lot of time on her mobile phone. Never again.