Kelly Cousins

Review of Santon medi Clinic

IF I COULD PUT 0 STARS I WOULD!

IF I COULD PUT 0 STARS I WOULD!

This is the absolute worst emergency department in Gauteng.

I was extremely ill a few years ago and I had a virus. I couldn't even walk or keep my eyes open. My sister had the same virus and when we got to the ED they made us wait for an hour while we were getting sick in the bathroom. Then they finally found a room for us but we had to share a bed between the two of us. We then waited another 2 hours, with no supervision from the nurses, for the ONE doctor that was on duty. Only for them to wrongfully diagnose and medicate us with pneumonia when it was a virus.

And about a month ago my sister had a psychotic episode, she struggles with bipolar disorder type 2, derealization disorder, PTSD and borderline personality disorder. Psychotic episodes is a regular thing for her and sometimes she needs hospitalization. The first time we took her the Sandton mediclinic ED the doctor was not nearly as educated enough as to what her disorders are. When we informed the doctors they did not know how to properly treat her nor did they call a psychologist or a psychiatrist who should be on call. After the episode had ended the doctor told her and my parents that she had an anxiety attack. How belittling.

They need to educate their staff or have someone who is educated on call because the way my sister was treated that night was unacceptable. I will never use sandton mediclinics ED again.