AMERICAN GIRL STORE: Buyer beware!!! Very Disapp...

AMERICAN GIRL STORE: Buyer beware!!! Very Disappointing!! After a 3 hour drive, we checked in at the Bistro at 2:10 for a 2:15 reservation that was made 3 months ago. We were told (by bistro manager John) that one party was just finishing up and as soon as the counter was cleared, we would be seated. A half hour later we noticed that another party that just walked in had been seated at the counter ahead of us. When I asked the lady at the check in counter about it, she stated that John didn't relay the message that we were there and so they sat the 2 parties that had come in behind us....we would have to wait for those parties to finish and the counter to be cleaned before we could be sat down. One of the waitresses walked past to add that they were sorry, but that they couldn't just tell people they had a half hour to eat and rush them out of there. (un-neccessary comment). The girl at the counter apologized for the inconvenience and promised a "free dessert" (which was comical since I had already reserved the Birthday Celebration package which comes with dessert!!) So, we waited a bit more, let the girls shop around the store and saw ANOTHER party being seated at the tables in the bistro. Did I mention that we drove 3 hours for this store!! We were hungry and irritated to say the least that we had a reservation and were skipped 3 times!!! I stood at the entrance of the Bistro as to not be skipped over a 4th time and my husband looked up the other restaurants in the shopping mall as we had basically resolved to spend our money elsewhere (which I wish we would've done). I was told it would be 5 more minutes while they cleared the countertops, so we stuck around since this is the experience I promised my daughter and friends. We were finally seated at 3:25. It took the waitress a while to get to us and by that time we knew what we wanted to order. She was nice, but not especially quick to get our drinks started. After ordering, it was another half hour before we saw our appetizers. A different manager type employee actually apologized to my husband about the food delay and explained there was an issue in the kitchen. The food was not the same as was stated on the menu. The fruit kabobs ended up being 3 pieces of cantaloupe and 3 grapes in a cup. The "yogurt" ended up being chocolate mouse, and the pretzel bites were COVERED with pepper that made them super spicy for my 8 year old let alone trying to get a 3 year old to eat them. Then comes the main course. I ordered the chicken bowtie pasta which was missing the alfredo sauce and sundries tomatoes which are in the menu description. The chicken ceasar salad is basically a bagged caesar salad that you could get for $3.50 off the shelf at the super market. So disappointing!! A personal shopper (Rene...I think or maybe Rita) came over and apologized to me and stated that she'd like to offer me a discount for the next time we visited the store. pfffftt! Next time??? are you joking?!? She gave my daughter a doll t-shirt and her friend a copy of the magazine as some type of compensation for the terrible experience. That was a nice gesture, but it'll take more than a doll t-shirt and promise of a future discount to make it up to me. Then the bill came.... $20 per adult and $30 per child (including my 3 year old who took 5 bites of her mac and cheese!!) there was no discount included on the bill or "free dessert" as previously stated. This is very disappointing as we've been looking forward to visiting this store for quite some time. The girls still had fun, but were tired and running out of steam by the end. From the time we were seated, the dining experience took 2 hours and was definitely NOT worth it. In addition, it caused us a delay in returning the friends back home on time. I expected more from this great company and especially expected more based on the very high price of the meals. There was no store manager available to come and speak to me about our experience.