I booked a room due to bad weather and as I walked...

I booked a room due to bad weather and as I walked in the hotel I thought, wow its beautiful. It looked very clean, but when I got up to my room and checked the room out I found bed bugs crawling on my sheet.I called the front desk and explained I am going to need a new room because this room has bed bugs. The woman stated "oh ok, we can get you another room". No I am so sorry or nothing. Then I asked, don't you want to send someone up here to take a look, and she said " well we could send somebody up there if you want", like it was no big deal. I decided not to stay at all because they were so nonchalant about the whole issue. I went down to check out and get a refund and they acted like it was no big deal. Not very apologetic.