I have been in this program for 2 years almost i o...

I have been in this program for 2 years almost i only have issues with outpaient service my other programs are great.i am not an addict i have mental health issues.. when you come in for intake or check in for appointments you waiting in a line for atleast an hour. The ladies at the front desk one cant find you in the system or tell you theres nothing to be done. The front office staff at the intake desk is rude disrespectful and they need to be let go. they dont care about peoples needs nor feelings and they never can tell you what is really going on..or tell you i dont know why he/she said that. I applied for an ESA letter.they scheduled me an appointment for my psycoligist.The director told me yes i am scheduling you an appointment. ill have all your paperwork esa letter ready the day of your appointment.2 days later when its time for my appointment the director mrs.kristian called me 45 minutes before my appointment told me no i cant write it we dont do that type of letter after mrs. Kristian said to me yes they will do it and scheduled my appointment for it..over all they refused to write ESA letter.but theres no communication through the whole building

*my husband is in dual diagnostic court order 1 year may 30 2018 was first day in the program as of date june 14 2019 they will not give him a certificate because thwy did not do there drug test through out the program and now he still has to attend classes and when we sxhedule appointments for him the intake desk always tells him no your nor in our system and no we dont have anything on you but tell him to go to class or just leave.