Jacqueline Hargrove

Review of The North Jersey Swallowing Ce...

My fiance and I got to the ER at 9pm. We were ther...

My fiance and I got to the ER at 9pm. We were there because he had severe kidney pain and blood when urinating. There was about 30 people there waiting when we got there. After an hour and 15 minutes, I went to the front desk to find out why the long wait. I was told they were filled to capacity, apologized to for the delay and advised we had been there for an hour and a half, there were people there that had been waiting to be seen by a Dr for 2 hours and 20 minutes and the average wait time was 1 hour and 50 minutes. At 11pm, 2 hours after being there and after the ER waiting room was pretty much empty and after EVERYONE that arrived after us had been called in to see a Dr, again I approached the front desk and expressed my concern only to be responded back to rudely by the intake nurse telling me that everyone is not being called to the same area and he would be called whenver they had a room available. At midnight, 3 hours after arriving to the ER, he was called in to be seen. After sitting in the room with no one coming to say anything for about 20 minutes, the Dr. nonchalantly walked in, asked my fiance why he was there and his symptoms and left the room all within 3 minutes. The nurse came back to the non private room a few minutes later to put in an IV. After about 10 min of trying to find a vein, and poking him 2x in the hand got the IV in. They took him for about 15 min to do a CT scan and bought him back. So, after about another hour my fiance gets up to go to the bathroom, at that time the Dr I guess realized he was still there and in the middle of the hallway where everyone could listen to what he was saying, patients, visitors l, staff told him what the CT scan result was. He told him he was gonna run fluids through him and then discharge him. So once the IV he was given would be done, we were leaving. At about 3am after we were exhausted, drained and extremely upset about our entire experience we noticed that his IV bag was not dripping! So 3 hours later after putting IV on him, nothing was happening! I advised the nurse, she said "oh, really?" I'll be there in a minute. At 3:40am, after being up 20 minutes shy of 24 hours I know turned to the Dr and told him exactly that. "Dr I've been up for almost 24 hours now, if he is ok can you lease discharge him so we can go home? I am exhausted!" He turned around arrogantly and with am attitude and told me " I gave the nurse his chart, as soon as she can he will be discharged". In conclusion, I had never, ever in my life been in a hospital emergency room for 7 hours and had never experienced such little professionalism and such incompetence! The director of this hospital should be absolutely ashamed of his or her emergency room staff!