J

Justin Johnson

3 years ago

I received an email from Larry H. Miller Dodge's s...

I received an email from Larry H. Miller Dodge's service department for a "Buy 3 Tires Get the 4th for $1" deal. I followed the instructions on the email and ordered the tires and scheduled the appointment online. I double checked with the Service Department manager that the special would apply to the tires I picked out via multiple phone calls and emails. When I showed up for my appointment, my order was not in their system and no one in the Service Department was aware of the deal. After showing copies of the online order confirmation and the original advertisement email, the service adviser agreed to honor the quote. After the service was completed, I see they added $90 in additional fees (even though the online quote specifically says "All-In-One Pricing"). I emailed the Service Department manager to resolve the issue, and I have not heard back.

This is obviously a bait-and-switch scheme. I'll be reporting Larry H. Miller to the Better Business Bureau and Dodge.

Turns out the deal really was too good to be true. What a scam...

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