Dustin Strickland

Review of The Brice a Kimpton Hotel

The hotel experience was absolutely perfect. Nothi...

The hotel experience was absolutely perfect. Nothing was wrong with the room and everyone was super nice. The only reason they are getting lower stars is due to the checking in and checking out process. Make sure to ask them what the process is in depth. My wife and I are currently on our honeymoon and we checked out yesterday morning around 9pm. Well when we checked into the hotel I used my card information as the hold card or "incident" card. What this means is if we were to leave in the middle of the night and not check out properly they would still get their money for the room. So when we checked out my wife paid for the hotel in full, but the hold card which was my card still showed amounts being taken out of it and not put back into my account and I am being told this could take a few days to receive this money back. We are currently on our honeymoon and are now limited to what we can do due to finances not being there.