Excellent Service from Afar!! In this time of Cov...

Excellent Service from Afar!! In this time of Covid husband presently working away from home multiple mos staying at the HB. We recently had our 20th anniversary and I wanted to surprise him long distance with a special anniversary dinner. I can not thank the guest services staff enough for all of their wonderful attention helping make this happen. Hotel food services was closed at the time so a member assisted me in locating a nearby upscale restaurant that also offered delivery. NY scenario at this time quite different from other parts of the country with very limited rests open and offering delivery. Husband also works in a hospital without a routine schedule so logistics in making this happen to provide a lovely hot meal took time. Thanks to Sam, Joe and Stephanie in Guest Services front desk (day and eve shifts), and to AZ in Hotel Rest Hospitality for all of the time/efforts you put into this. Your attention in pinpointing the estimated time of his return to the hotel on set day was wonderful (and your ways in getting this info most creative). The special attention provided in the food delivery and set up in his room right down to replacing the plastic take out utensils/paper napkin with upgrades, as well as the added beverage suggestions and personalized dessert was simply over the top! I am unfamiliar if this particular location officially offers Concierge services but this experience I have to say is likely the best we have received to date!!!! I hope soon I will be able to visit your location and thank you all in person expressing my sincere gratitude. Without a doubt you showed that Kindness can be Contagious :)