Luis Perez

Review of Empire Today, LLC

Absolutely the worst experience imaginable. Signed...

Absolutely the worst experience imaginable. Signed a contract and made a deposit to have carpet installed on November 2nd, scheduled for November 7th, they dont give you a time in advance so I had to take the whole day off work. Installers show up and realize they can t insall the carpet because the clearance on my doors will not fit the new carpet. I schedule a carpenter to trim my doors as instructed by the installers for Friday, try about 10 times to get in contact with Empire to have the new install date moved to Friday so that I dont have to take a third day off work. They dont ever respond, on friday night i finally get someone to answer the phone at Empires customer service department. They schedule me for Saturday, November 10th installation. Saturday comes, installer never shows up, he calls me at 5 pm and says we have too much work so we can t get to you, someone will call you on Monday to reschedule. This is after I ve been waiting for them all day. No one ever calls, Tuesday I call and I am told someone will call me back within 24 hours. Thursday night (November 15th) I call again cause I have not heard from anyone, person tells me, oh, we realized we did not show up so we cancelled that order yesterday. Meanwhile, no one ever told me they pretty much changed their mind on fufilling their end of our contract and how to get my deposit back. Completely terrible service.