DogMad1200 Review of RockAuto, LLC
I placed an order back in June this year for 4 bra...
I placed an order back in June this year for 4 brake drums, upon installation they were found to be 'out of round' I requested a new set and was told to re-ordered new drums which I did and paid for, so I am now looking to return the defective ones for the refund, the return was authorized.
REPLY;
"This issue is caused by excessive run-out during installation, overheating, or faulty wheel cylinders. The only way to remedy the issue is to have the drums machined by a shop or replaced altogether. Before doing either, it is recommended to have your wheel cylinders thoroughly inspected and replaced if necessary to avoid the issue from happening again. Since the parts are not covered under warranty, we're unable to accept a return on the failed parts".
So let me get this straight, right from the start: I received all new 4 wheel cylinders from you, brake shoes etc and your trying to tell me this is NOT a manufacturers defect, from the moment I place the drum on the brake shoes it had high & low points, that {which then means it is 'OUT OF ROUND'}.
So are you trying to tell me that all your other parts you sold me are defective?? ME THINKS NOT. I also paid and had a Class 'A' Licensed Mechanic check them as well and he agreed that they were defective right from the start {IMPROPER MACHINING} given I spent almost $2,000.00 to redo my 'Entire Brake System' {WITH YOUR PARTS} and now you fail to stand behind them, that is a total disgrace for your company to do, I will make sure any antique car owner I know NEVER EVER BUY parts from you again, I will further more be contacting my bank and requesting
that the credit card charges for that order be return, and as for your DEFECTIVE PARTS be thrown to the trash, so you will get neither my money or your FAULTY parts back.
Funny NOT your return system said it was approved and now you dare to screw me, THX for nothing I will make sure any magazine which shows your store know the fact that you sell defective parts and FAIL to refund $$ which you took threw lies & BS, just given the fact that as directed by your site I re-order {this time a better drum} which works fine it is not like I want a total part refund I purchased better drums from you yet you fail to stand behind the first set, had I know this from the beginning I would have just machined my old ones and bought all my other parts else where.
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