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Britney Bustamantes

4 years ago

My experience at CNS was great up until I had to s...

My experience at CNS was great up until I had to schedule my MRI. My doctor was amazing, the front staff was very nice, the MA was very nice, the image scheduler was a bit snotty. I think her name was Medori? She would not look at me and kept her eyes on her computer the whole time she spoke to me. She was very quick and short to schedule my appointment. I had no time for questions, almost like she was in a hurry to finish making my appointment. I don't like feeling rushed. Her tone of voice was not very friendly either. I am really shocked to see this time of behavior because the rest of the staff was amazingly friendly except her. I cant imagine how other patients must feel when having to schedule their MRIs. She also did not give me any options on what may be more convenient for me, she just gave a date and time and that was it. Again I felt like I was being rushed. Just an FYI, I came in to get seen for migraines, and it does not help when I have one at the time and someone is treating me like this. I thought the staff is suppose to help the patients? not make them feel worse. That's all I have to say. Other than that, I love my doctor and the rest of the staff.

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